Help & support

Tap "Log a smoke" on the home screen on a phone, or in the header on a larger screen, or go to /journal/new. Pick the cigar, add your rating and notes, then tap Save entry.

Open the Cigars catalog, find the cigar, and tap Add to humidor — on a phone it is the box icon beside Log this cigar. Set how many, and if you like the date, the price, where you bought it and which humidor it goes in, then tap Add.

Yes, on the website and in the Android app. Export for insurance builds a dated PDF — an Insurance Inventory Report — listing every cigar you hold with its quantity, vitola, date added, where you bought it and the price you recorded, with a total at cost. The price can start from the list price or from your last purchase of that cigar, so change it to what you paid if the two differ. Cigars without a recorded price are still listed and left out of the total. Find it in the ⋮ menu on your Humidor page on a phone, in the Humidor header on a larger screen, or under Collection in Settings.

No. Its total is the sum of the purchase prices you recorded, in US dollars — not an appraisal, a market valuation or a replacement cost, and the report says so. Most insurers ask for more, including receipts, photographs and appraisals, so check it against what yours asks for.

Yes, if you keep them in the other Vaults on the same account. Each comes in as its own section with its own subtotal, under one total across everything you hold.

Vault Passport is the progress record that connects Cigar, Liquor, Wine, Beer and Coffee Vault under one account. You earn XP by logging entries, adding to your humidor, publishing reviews, logging a new brand or country for the first time, and taking part in the forum and community. Each Vault keeps its own XP and tier, all of it also counts towards your Passport tier, and badges are earned separately for specific things.

In the Cigars catalog, open the Browse menu and choose For You, Similar Users or Explore. For You matches the attributes of cigars you rated well — wrapper, origin, strength, body and brand — against the catalogue; Similar Users draws on what members with similar taste rated well; Explore picks wrappers and strengths outside your profile. The more you rate, the sharper the picks.

In Community, tap the search icon (Find people on a larger screen) and search by name or username, then tap Follow. If they approve followers first, they get a request instead. Choose Following at the top of the Community feed to see only the people you follow.

In Settings, go to Danger zone at the bottom and tap Delete account, then confirm. It is permanent: your journal, your humidor, your XP and the rest of your account are erased and cannot be recovered.

New journal entries are public by default. To keep one private, switch off its public toggle before you save; to make private the default, turn off Default public journal notes under Privacy in Settings. The same section controls whether your profile and your humidor are public, and whether people need your approval to follow you. See our Privacy Policy for full details.